“My time spent at BFC was made to feel comfortable and welcoming. Each person I have seen including reception staff, medical team, consultants, nurses, embryologists have all made me feel special and I would like to thank each one for their time and consideration towards myself and my husband. Fingers crossed now!” (Feb 17)
“I liked the fact that this clinic didn’t feel like a hospital. All the staff were always smiling and helpful.” (Feb 17)
“The staff, in particular the nurses, are extremely caring and understanding – always make me feel like I can ask any questions and are great at reassuring me. A very comfortable centre.” (Feb 17)
“We’ve felt well looked after, always had a sense of being personally treated with so much time and support given. Our experience leaves us feeling in good hands with high level treatment” (Feb 17)
“The staff have been fantastic throughout this facility, helpful and friendly.” (Feb 17)
“A thoughtful, caring and professional team at all levels. Thank you.” (Feb 17)
“Nurses here are all so lovely, very calm and reassuring from arrival through to the treatment and after care. Thank you for all your support to this point.” (Feb 17)
“Always brilliant experience with nurses/consultant here. Embryo transfer today was so smooth, really good advice from Helen re breathing etc to make the process easier. Makes you feel at ease at what could be such a stressful time. Thank you!” (Feb 17)
“Everyone here has been so friendly, caring and personal – thank you. It has made what has been quite an emotional journey SO much more bearable. We are not at the end yet but there is nowhere else we would rather be for our treatment. Thank you.” (Jan 17)
“All the nurses and support staff have been wonderful. Special thanks to Michele, Julie, Zoe, Helen and Emma.” (Jan 17)
“Everyone we have met has been extremely lovely and helpful. The whole process has been as stress free as possible. Thank you all.” (Jan 17)
“Felt so cared for compared to our last clinic. I know whatever happens this time I’ve had the best chance.”(Jan 17)
“We were recommended to come here by another fertility centre. All staff have been friendly. Best treatment to date.” (Jan 17)
“Several months ago (in January in fact) we met at Bath and I promised to write a letter giving our feedback – I am sorry it has taken so long. I had a difficult pregnancy, and to be honest, I somehow felt that writing a letter before our twins were born would be tempting fate! I am delighted to say that our lovely boys were born in August and are doing extremely well. They are now 16 weeks olds and we are finally getting a bit of sleep!
As we stressed when we saw you, we couldn’t be more pleased with the services that Bath Fertility provides – and not just because we were successful first time with IVF and had two beautiful twins. When we embarked on IVF, it was very important to us to feel confident that we were giving it our best shot. I, in particular, felt very aware that if we were not successful, which was the likely outcome, that I wanted to go through the rest of my life happy that we had tried out best, and that it was simply not to be. It was also important to feel we have tried out best because of the financial cost, but the potential emotional cost could have been far greater. With the service provided by Bath we certainly felt that we were giving IVF the best possible chance of success.
After the cycle, before finding out that we were pregnant, we both agreed that you had provided an excellent service. From the very first phone call all members of your team were of the highest standard. The receptionists were friendly, helpful and informed – for example we were looking for a place that offered Primo Vision and the receptionist knew instantly what I was talking about and put me through to an embryologist straight away. (The contrast with our local IVF clinic, at which the receptionist had not heard of Primo Vision despite having it in their clinic, and then thanked me for explaining about it to her, could not have been greater). It was easy and straightforward to make appointments, and letters arrived promptly. At our first appointment with Dr Walker, we were ready to begin IVF at once, but the doctor suggested trying Clomifene for a few months first as although I was forty we had not been trying to conceive for that long – we felt that he genuinely had our best interests at heart, instead of being overly keen to take our money (again in contrast to our local clinic).
Factors that led us to decide to try IVF at Bath included: the availability of Primo Vision; the option of using the package offered by Access Fertility so that we had at least two attempts; the professional impartial advice of Dr Walker; and the general impression of competence and efficiency.
Once we began IVF, the nursing staff were efficient, competent, friendly and kind, and we felt in good hands at all times. Everything was explained very clearly and they were always happy to clarify things over the phone. The embryology team were also extremely helpful, answering my questions in a slightly nervous phone call the day before the embryo transfer, and providing a very good information sheet on advice for the days following embryo transfer and how to handle either a positive or negative pregnancy test result.
To sum up, we were impressed with the excellence of the service from first to last – our only complaint is that you don’t have a maternity department as well! We would have highly recommend Bath Fertility even if we had not been successful. But of course we are over the moon to have our wonderful boys, and we will be forever grateful to all the members of your excellent team for helping us bring them into the world.” (Dec 16)
“All the team were very supportive through the whole process and we couldn’t thank you enough for everything you have done for us to make our dream come true.” (Dec 16)
“All nurses we saw along the way have been amazing and made us both feel comfortable. No question seemed silly to ask and was answered thoroughly. The whole facility is very good and helped us feel confident and safe along the process. We initially began our IVF process with another clinic and they were not helpful. Bath Fertility Centre is a million times better.” (Dec 16)
“All staff are super friendly!! Comforting, relaxing waiting room – superb. Love the free coffee and hot chocolate, nice touch. Clean modern comfortable facilities.” (Dec 16)
“Much appreciated to have Helen M provide continuity and also do the ET. Helen was very reassuring and provided/took the time to answer all our questions. Thank you Helen. The overall service was much more personable and hence less stressful than at our previous clinic.” (Dec 16)
“We previously had IVF at another clinic, we did not have as much information, as many scans and as many drugs, BFC are more friendly and helpful.” (Nov 16)
“Given the choice of 3 clinics and researched the best ones. Due to a mix up we didn’t receive the paperwork beforehand (the first appointment) but this was handled very well with no disruption to us. The nurses have all been very friendly and approachable and reassuring, in particular the two Helens.” (Nov 16)
“The staff are absolutely lovely and have felt very relaxed, cared for and in good hands. Wonderful clinic.” (Nov 16)
“Nurses and medical staff excellent. Both clinically professional and knowledgeable but with a caring and very human manner. They have all made a stressful process much more comfortable.” (Nov 16)
“Helen who did the embryo transfer was absolutely lovely and helped the process to be more relaxed. All the staff have been absolutely great, thank you.” (Oct 16)
“After having treatment at another clinic we found BFC a lot more relaxed and calm. The waiting area, the availability of the staff made the process a lot less stressful and this meant we felt calm and happy at each appointment. Special thank you to Helen who was incredible.” (Oct 16)
“I can say nothing but good things about BFC. Mr Shap was lovely and explained everything well and all the nurses have been amazing, especially the two Helens. All services highly recommended!!” (Oct 16)
“All staff very helpful and friendly, and very reassuring. Thank you!” (Oct 16)
“The whole process has felt very calm and gone smoothly with all the staff being very personable and friendly.”(Oct 16)
“From start to finish the service I have received has been exemplary. The nurses and consultants are all lovely and worked hard to put me at ease every step of the way. Thanks to all of you!” (Oct 16)
“Thank you so much to everyone involved. The whole process has been nerve wracking but you all made us feel comfortable and involved every step of the way.” (Oct 16)
“Literature provided was excellent and well timed. All clinical staff made us feel valued and welcome and offered support and expertise in a friendly approachable manner. The admin team were friendly and professional – especially Natalie who we met on numerous visits. Overall a very pleasant experience and on which we hope will enable us to fulfil our dream of having a child together.” (Oct 16)
“We are always very impressed by the care, attention and friendliness of staff at the clinic. Their approach instils trust at such an important and emotional time and we have every faith that everything is being done to ensure successful treatment (as far that it can be!)” (Sep16)
“Couldn’t have been a better service and experience. Nurses were all fantastic and I feel very lucky to have been fortunate to attend this particular clinic. Such beautiful people – keep up the good work and many thanks.”(Sep 16)
“I really have nothing to fault the clinic on, nurses are polite, always available, call back on occassions when I have rung and they were unavailable. Admin staff are also polite. Environment is peaceful and well maintained.”(Sep16)
“Everyone was lovely and friendly. Helen especially made me feel at ease and answered questions that came up with great knowledge.” (Sep 16)
“Each time we have been here we have always been really happy with the care and treatment that we have been given. There is a lovely relaxed atmosphere which puts you at ease.” (Sept 16)
“Very friendly and helpful nursing and embryology team” (Sep 16)
“Thank you for your wonderful support and kindness. Fingers crossed now …. thanks again for everything. Nurse Helen was really helpful, kind and thoughtful.” (Sept 16)
“Very personal throughout the whole process, thank you” (Aug 16)
“Thank you so much for all your help and support, there has always been someone at the end of the phone and it is lovely to see some of the same faces. Hopefully we get some good news and we see you soon ….” (Aug 16)
“I just wanted to write to thank you so much, from the bottom of our hearts, for all of your help with helping us to conceive.We were thrilled that on our first attempt of IVF under the care of you that we have fallen pregnant. I wanted to wait until now as yesterday we hit the 12 week mark so we are feeling a little more settled in the pregnancy and hope that everything is progressing as it should. I am convinced we have a strong little one in there after everything it has been through to date. We saw our little baby at our 12 week scan yesterday and he/she looked very happy! It was very active to start with then went into a state of sleep! “(Aug 16)
“We will of course keep you and the team updated when (fingers crossed) we welcome our little one into the world” (Jul 16)
“We felt extremely well cared for by you and all of your staff at Bath Fertility Centre. We felt so well informed and cared for throughout the whole IVF process. Attending your site in Peasedown made the whole process actually quite pleasant as the facility is first class and immediately puts you at ease. Needless to say, you and all of your staff were amazing and we will recommend you to anyone who needs fertility treatment whether on the NHS or privately.” (Jul 16)
“To Mr Sharp and the team at Bath Fertility Centre
We just wanted to take this opportunity to say a huge thank you to you and your team for the fantastic care we have received since we were first referred to you. To think that only some three months ago, we faced the shocking news that we would never naturally conceive, and here we are now, feeling hugely privileged to have had a so far successful first round of fertility treatment.
We wanted you to know that as professionals ourselves, we were hugely impressed with every stage of our treatment, and all the staff that make it possible.
You really do have a wonderful team there; from the reception team to the embryologists and of course all the excellent nursing staff. It is such a skill to be able to make us both feel so at ease and in control of what was happening, especially when it has the potential to be highly stressful.
The work you all do is truly amazing – my mother keeps saying “it’s a miracle!”, and I have to correct her and tell her it’s not a miracle, it’s science! (Well, science carried out by a highly skilled team.)”
“I’m very pleased to tell you that our baby son was born last week after ICSI treatment with you. He is absolutely perfect and all our dreams have come true. We are so grateful for all you have done for us, he is like a little miracle.”
“To everyone at Bath Fertility Centre. Thank you so much for your help in making our dream come true. Our son arrived on the 22nd December and is healthy and happy. We truly cannot put into words how grateful we are to you for our little blessing. Our whole experience with you was perfect and we felt at ease at all times. We are so thankful for our son.”
“Dear Mr Walker and all your team”. My husband and I would like to say a massive thank you for all your help in giving us the most precious gift in life. We will be forever thankful and are the proudest parents in the world. Without your help our son may never have been here, so for that we cannot thank you enough. What you do for people is just amazing. So thanks again for our perfect bundle of joy.”
“To all at Bath Fertility Centre – My husband and I had our 2nd cycle of IVF with you earlier this year and are happy to report we are currently 26 weeks pregnant. You are an exceptional team and I know we would have not got to this point so painlessly (well almost!) without your support. A big thankyou to you all but in particular to Helen for just being so nice and going the extra mile, to Sarah one of the embyrology team, for their dedication to getting the best possible outcome for us. Thank you also to Mr Walker for persuading us to give it a 2nd go and to Mr Sharp for agreeing to come in on a Saturday morning for my challenging embryo transfer. When the baby’s arrived we’ll come and visit with a large tray of doughnuts!”
“Dear Mr Sharp and Team. It’s impossible to ever thank you and your team enough for your care and support over the last 2 years. The professionalism of your team goes above and beyond their daily duties and we have experienced such a deep level of compassion, understanding and care. From the wonderful receptionist team who greet us like family members to the amazing nursing team who always take time and care in every appointment we come to and to Mr Sharp who promised me that first day we met for my emergency laparoscopy that you would fix me up and help me make a child. Even when we nearly gave up you were there to push us in the right direction. It is with all our heart we say ‘Thank You’ to such a special team.”
“Everything has been great and as stress free as possible. Thank you.”
“New building is fantastic, very relaxing atmosphere. Nurses and doctors have all been incredibly nice and helpful. In short, they have made an extremely stressful experience much easier. Thanks to all!”.
“The clinic has always been a helpful, friendly and approachable environment. We have always been treated with respect as a same sex couple and all the staff have been really friendly. They also got me pregnant with our gorgeous son so we’ll never forget who helped make this happen”.
“The service we have received during our treatment has been excellent. The friendliness of all staff is superb. You are made to feel as though you are an individual not just one of hundreds who are receiving treatment. All the processes of treatment were clearly explained and the staff were extremely patient with all the questions we had. I would highly recommend the clinic and cannot thank you all enough for the excellent care and thoughtfulness you have shown”.
“The service we received at Bath Fertility Clinic has been outstanding. Unfortunately, we had many difficult treatment cycles with extensive medical complications, and our needs were handled extremely professionally and compassionately.
Having IVF treatment was distressing at times, but the friendly and welcoming manner of all staff, from office staff to consultants, helped us to feel more relaxed. Uncomfortable situations and conversations were dealt with conservatively and confidentially so our dignity remained intact. We were kept fully informed at all times and were always involved in making decisions.
After receiving a positive result, the response from the entire team was delightfully happy and heart-warming. We would highly recommend Bath Fertility Clinic.”
“Mr Walker, our consultant, the embryologists and nurses – all the skilled, dedicated people at Bath Fertility Centre who had helped to turn me and my husband into parents”.
“Thank you for everything you did for us, all of our dreams have come true and that’s all down to you and your wonderful team”
“All the staff we have dealt with have made a difficult time easier to deal with. Our thanks for their professionalism and support.”
“The experience so far has been brilliant at such a difficult time. I cannot fault anything at all.”
“We are delighted with our son who is now 8 weeks old… we were so impressed by the quality of care we received during our fertility treatment. All the staff we met were so helpful, skilled and had such a warm and encouraging manner.”
“Everyone we met was caring and empathetic. It made a potentially stressful time much easier to cope with.”
“To everyone at BFC, thank you just doesn’t seem to cover it. You gave us a family, a dream, a miracle. You all do your jobs with not just skill but with a love for what you do.”
“Thank you so much for your treatment, care and support over the past few years. We are so grateful for the arrival of our little miracle girl.”
“To all at the Bath Fertility Centre, just a short note to say a huge thank you for everything you have done for us over the past few months.
We are so delighted to have got a positive result and cannot adequately express our gratitude.
We were dreading the experience of IVF, but all of you at the clinic have made it as comfortable as it could be! The kindness, support and professionalism has helped us deal with the process and we will be forever grateful.”
“Everybody at the clinic has been fantastic, very helpful, friendly and caring.”
“All the staff are fantastic and always seem to genuinely care. Although it’s a traumatic time for us, the staff always make us feel as if we are being well looked after. The calm atmosphere is absolutely vital. We really appreciated the way we’ve been treated.”
“My husband and I have visited two other clinics for treatment over the past 18 months, none of them were as welcoming, friendly or understanding as all the staff at the Bath Fertility Centre. Right from our very first visit we felt you all cared and did your upmost (on every visit) to make us feel comfortable at such a sensitive time.”
“From the first phone call to the embryo transfer today, everyone has been so very kind, helpful and supportive. We just wanted to say a huge thank you and well done on the tremendous work you all do to help couples like us.”