Bath Fertility

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Careers

Patient Advisor

As one of the UK’s leading fertility centres we are offering an exciting opportunity for a candidate to join us as a Patient Advisor.

You will be responsible for making outbound calls to new and existing patients, dealing with their incoming enquiries, ensuring they are comfortable and confident with our service and to provide support.  You will be responsible for patients from the first point, which will include running open evenings, navigating through the referral pathway, booking consultations, applying for funding and taking payments. Based in the main admin office, in addition to handling incoming calls you will provide cover for the reception desk, support the Practice Manager and wider team administratively, supporting the Marketing Executive and meeting KPI’s.

We are looking for candidates who has the ability to work effectively under pressure whilst offering exceptional patient care at all times. You will need to be able to type, have exceptional administration and telephone manner. You will be able to multi task and have a can do approach to all tasks. We are looking for energetic outgoing candidates who are excited by the opportunity to join our growing centre.

Patient Advisor role is a full-time, 1000 – 1800 Monday – Friday, 37.5 hours per week, plus one Saturday every 3 weeks (with a Monday off in lieu).

 The salary range is £15,251.00 – £17,987.00, depending on previous relevant experience. 27 days annual leave plus bank holidays. Group pension. Free staff parking.

To apply please send your letter of application and a CV to:

Mrs Natalie Emmett

Practice Manager

Natalie.emmett@bathfertility.com

www.bathfertility.com

Closing date: 27th September

Fertility Counsellor

Bath Fertility are looking for a counsellor to work approx 3-4 hours per week plus holiday cover, to support the existing counsellor. Responsibilities would include supporting patients going through all aspects of fertility treatment as well as implications counselling around donations and surrogacy work. Salary dependent on experience. Please email: gill.aldridge@bathfertility.com